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Shipping and payment methods


FELLECS-TECH offers products for consumers as well as business customers and resellers. 

Please understand that selected conditions are only available for a specific customer group. Depending on other conditions, it is possible that selected payment and shipping methods are only available after manual activation.

Shipping options - Germany


Delivery countries: Germany
Average shipping time: 1 - 2 working days
Shipping will only take place after confirmation of the payment method and, in the case of prepayment, will only be dispatched after receipt of payment. 
The shipping costs stated here include an online store advantage and do not apply to orders placed via manual order processing.

Description
Consumers
Business customers
Online store advantage:
Free standard shipping*1
From 200 EURO value of goods
Shipping with DHL
Weight: maximum 31 kg
Longest side: 120 cm
Online store exclusive: Free of charge*3
Shipping with UPS
Weight: maximum 31,5 kg
Longest side: 274 cm
Online store exclusive: Free of charge*3
Standard shipping*1Shipping with DHL
Weight: maximum 31 kg
Longest side: 120 cm
Cost: EUR 6.90 incl. VAT.
Shipping with UPS
Weight: maximum 31.5 kg
Longest side: 274 cm
Cost: EUR 8.50 plus VAT.
Express shipping*1 Shipping with UPS Express
Weight: maximum 31.5 kg
Longest side: 274 cm
Cost: EUR 33.92 incl. VAT.
Shipping with UPS Express
Weight: maximum 31,5 kg
Longest side: 274 cm
Cost: EUR 28.50 plus VAT.
Collective courier*1,2Not possible Shipping with UPS
Weight: maximum 31.5 kg
Longest side: 280 cm
Cost: EUR 8.50 plus VAT.
Direct courier*1Upon requestUpon request
Forwarding agency*1Upon requestUpon request

Shipping methods - European Union [Zone 1]



Delivery countries: Belgium, Bulgaria, Denmark (except Faroe Islands, Greenland), Estonia, Finland (except Åland Islands), France (except overseas territories and departments), Greece (except Mount Athos), Ireland, Italy (except Livigno and Campione d'Italia), Croatia, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands (except non-European territories), Austria, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain (except Canary Islands, Ceuta and Melilla), Czech Republic, Hungary, Cyprus
Average shipping time: 2 - 5 working days
The shipping costs stated here include an online store advantage and do not apply to orders placed via manual order processing.

Upon request
Description
Consumers
Business customers
Standard shipping*1Shipping with DHL
Weight: maximum 31 kg
Longest side: 120 cm
Cost: EUR 16.90 incl. VAT.
Shipping with UPS
Weight: maximum 31.5 kg
Longest side: 274 cm
Cost: EUR 14.20 plus VAT.
Direct courier*1Upon requestUpon request
Express shippingUpon requestUpon request
Forwarding agency*1Upon requestUpon request

Shipping methods - Switzerland



Delivery countries: Switzerland
Average shipping time: 2 - 5 working days
Deliveries to Switzerland are subject to additional customs clearance costs and duties. You can calculate the amount of customs duties using the XTARES fee calculator of the Swiss Federal Customs Administration. 
The shipping costs stated here include an online store advantage and do not apply to orders placed via manual order processing.
Upon request
Description
Consumers
Business customers
Standard shipping*1Shipping with DHL
Weight: maximum 31 kg
Longest side: 120 cm
Cost: EUR 16.90 incl. VAT.
Shipping with UPS
Weight: maximum 31.5 kg
Longest side: 274 cm
Cost: EUR 14.20 plus VAT.
Direct courier*1Upon requestUpon request
Express shippingUpon request
Upon request
Forwarding agency*1Upon requestUpon request

Payment methods


The payment methods are activated for each customer group. If you have already negotiated payment terms with FELLECS-TECH, please contact us before placing your order so that we can store your payment terms in your online store customer account.
Please note that selected payment methods are only available for certain countries.

Description
Consumers
Business customers
Prepayment
You will receive the delivery after confirmed receipt of payment


PayPal Payments
Payment by installments, Visa, Mastercard, American Express, direct debit...


B2B invoice*4
Standard: 7 days, 0% discount

Payment on collection
Cash payment for on-site collection at FELLECS-TECH in Hamburg. This option can only be selected if the pick-up shipping method has been chosen.


Remarks


1: Dangerous goods shipment: Li-ion, Li-metal, Li-polymer batteries are dangerous goods and are shipped accordingly. A label is attached to the package. In the case of air or sea freight, the packages are shipped with the corresponding safety data sheet. A DGD dangerous goods declaration due to exceeding the maximum permitted quantities can be charged subsequently if this is necessary.

2: Only within Hamburg, Germany for postcode: 20095, 20253, 20459, 21075, 22043, 22111, 22159, 22307, 22399, 22605, 22113, 20097, 20255, 20535, 21077, 22045, 22113, 22175, 22309, 22415, 22607, 21465, 20099, 20257, 20537, 21079, 22047, 22115, 22177, 22335, 22417, 22609, 22885, 20144, 20259, 20539, 21107, 22049, 22117, 22179, 22337, 22419, 22761, 22869, 20146, 20354, 21029, 21109, 22081, 22119, 22297, 22339, 22453, 22763, 22844, 20148, 20355, 21031, 21129, 22083, 22143, 22299, 22359, 22455, 22765, 22846, 20149, 20357, 21033, 21147, 22085, 22145, 22301, 22391, 22457, 22767, 22848, 20249, 20359, 21035, 21149, 22087, 22147, 22303, 22393, 22459, 22769, 22850, 20251, 20457, 21073, 22041, 22089, 22149, 22305, 22395, 22523, 21509, 22851 - possible exceptions. In the event that the service cannot be guaranteed due to other disruptions, it will be replaced by a comparable method without prior notice.

3: Online store advantage - free shipping: Free shipping for consumers from EUR 200.00 value of goods incl. VAT and for business customers from EUR 200.00 plus VAT only applies to the first delivery. If delivery is not possible due to an incorrect address entry or other eventualities, the entitlement to free shipping expires and the shipping costs for the respective standard shipping will be charged for a new delivery.

4: B2B - payment on invoice: Orders received with the B2B invoice payment method are not automatically shipped and must be manually confirmed by a FELLECS-TECH employee prior to delivery.All orders on account are subject to a new credit check and may be rejected and canceled if creditworthiness is insufficient. Orders on account are also subject to conditions. At least one of the conditions must be met for the order to be processed. 

1. the customer is an office, public authority, church, educational institute with public sponsorship or another institution with public sponsorship. Payment deadline 7 days, strictly net. 

2. your company has already been verified by our credit check and has negotiated payment terms.

General note:

FELLECS-TECH has no influence on the delivery times of the respective shipping options. If you need delivery by a certain time, please contact our sales team and ask for an express shipping offer with guaranteed delivery time from the shipping service provider. 
If you do not meet the conditions, please contact us to obtain a credit check and verification. Private customers, registered and unregistered associations cannot order via this payment method.